As a Customer Success Representative, you will be at the foundation of Jobber’s success providing front line support to customers. Using live chat, phone or email, you will assist users in understanding the newest features, help with functionality and custom workflows, problem solve issues, or accept feedback. This role has a direct impact on the lives of entrepreneurs relying on Jobber to run their businesses. Shift times vary between 6 am - 3 pm MT and 11am - 8 pm MT.
Respond to and resolve product, service and order inquiries and problems via email, chat and phone; process sales purchase orders by entering and validating the accuracy of the information provided by customers and sales staff; provide information and guidance to help customers decide which product to buy, navigate and use our ecommerce website, and understand the status of their order.
This position receives/responds to provider inquiries on claim issues, researching information by reviewing plan, eligibility, and authorizations to determine appropriate resolution. Recommends solutions by working with CSC or RCM to identify areas of opportunity, also completes special assignments and analyzes provider requests while assisting other departments and interacting directly with providers.
Requires strong time management skills to effectively handle varying workloads and priorities. It demands initiative, as you'll proactively manage tasks beyond direct inbound requests and focus on responding to customer queries and issues promptly. During periods without inbound requests, you'll be responsible for completing a designated list of operational tasks.
The Associate Client Success Manager serves as the primary relationship manager between our clients and our internal stakeholders. Serve as primary contact for assigned clients on any/all matters relating to customer satisfaction and/or problem resolution. Proactively collaborate internally and cross-departmentally to keep all accounts apprised of any potential issues to their software performance timely and monitor/record the status of all customer communication.
Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns. Calmly attempt to resolve and de-escalate any issues. Escalate interactions when necessary and appropriate. Respond to requests for assistance and/or possible processing payments. Track all call related information. Provide feedback and upsell if required.
Provide exceptional service by resolving technical and warranty inquiries, troubleshooting issues, and guiding customers through installation and maintenance. Create a positive brand experience that keeps customers coming back. Responsibilities include delivering exceptional customer experiences, providing product & technical support, and leveraging digital tools.
As a Customer Service Agent, you will be the first point of contact for users in App Stores, responding to customer queries and providing support about the client’s products. You will help maintain a positive brand presence by moderating and responding to reviews, inquiries, and other user-generated content. In addition, you’ll promote a safe and positive environment while following guidelines to ensure consistency and quality of service for the German market.
Engage with customers, assess their needs, and deliver exceptional collections-related service. Offer guidance on payment solutions and products that align with customer goals. Collaborate in a competitive environment to meet and exceed performance metrics by handling calls, understanding needs, and providing advice. Send out client communications, process transactions, and interact with stakeholders. Manage transactions and escalate complex situations as needed.
As VIP Advisor you will be getting to know our most valued clients to anticipate their every need and create exceptional travel experiences. This role delivers an all-inclusive VIP Service for Residential Owners, Hotel Owners, Shareholders and Brand Partners as their single point of contact, providing personalized recommendations and exclusive concierge services.